Case Study: Marin County achieves streamlined citizen services with Adobe Experience Cloud

Marin County - Customer Case Study

Marin County, serving 260,000 residents in California, needed to move beyond costly paper forms and slow manual workflows to provide mobile-friendly self-service and faster public services. The county turned to Adobe Experience Cloud, using Adobe Experience Manager Forms, to help make online forms more accessible across devices and easier for staff to manage.

Adobe Experience Cloud helped Marin County integrate forms with SQL Server databases and its document management system to automate data entry, validation, and archiving. The county launched adaptive forms for complaints, vote-by-mail, inspections, and park passes, surpassing its first-year goal of seven forms; citizen engagement increased, mobile access improved, and workflows sped up, with some inspection-related services now completed the same day.

Marin County

Linda Jamieson

Applications Integration Manager