Case Study: WALGA cuts contract turnaround from months to 1.3 hours with Adobe Document Cloud (Adobe Sign)

WALGA - Customer Case Study

The Western Australian Local Government Association (WALGA) represents 139 local governments and manages relationships with hundreds of Preferred Suppliers. WALGA’s contract team struggled with lengthy, paper-based workflows for 50–170 page agreements—printing and mailing triplicate copies, waiting weeks or months for returns, lacking visibility, and wasting time and paper.

After piloting e-signature solutions, WALGA adopted Adobe Sign to digitize Preferred Supplier contracts. Turnaround dropped from weeks or months to an average of 1.3 hours, with 511 contracts completed in the first year, administrative processing time cut from 100 to 8 minutes (92% improvement), more than 50,000 pages saved (≈AU$56,000), and better tracking, audit trails and supplier adoption—freeing staff to focus on process improvements.

WALGA

Dale Chapman

Acting Executive Manager of Business Solutions