Case Study: Stratton Finance cuts paperwork from days to minutes and boosts loan conversions with Adobe Document Cloud (Adobe Sign)

Financial Services Company Engages Car Buyers with Faster Service Rates Through Adobe Sign

Stratton is an Australian financial services firm (est. 1998) that specializes in car financing. The company was losing as many as 30–35% of customers late in the application process because regulatory requirements forced buyers to sign about ten documents and the paper-based “wet signature” workflow could take days — too slow for customers who wanted to drive away the same day.

Stratton integrated Adobe Sign and Adobe Document Cloud into its customer portal (including a mobile e‑sign widget) to automate contract generation, enable secure mobile signing, and provide clear audit trails. Paperwork turnaround dropped from days to minutes, conversion and final settlement rates improved, staff time spent on administration fell, and document security and traceability increased — with plans to roll the solution out to other financing lines.

Stratton Finance

Andrew Lawrence

Software Development Manager