Case Study: City and County of Denver achieves lower total cost of ownership, streamlined support, and paperless efficiency with Adobe Document Cloud

City and County of Denver - Customer Case Study

The City and County of Denver, as part of its Peak Performance initiative, needed to reduce costs, improve service levels and cut paper use across 54 agencies. Its Technology Services Group (about 300 staff) supports thousands of employees and faced inefficiencies from multiple Acrobat versions, complex deployments during a Windows 7 migration, and fragmented budgeting for software upgrades.

Denver standardized on Adobe Acrobat with an enterprise term license agreement (ETLA), giving 1,200+ users a common version and centralized license management. The move streamlined rollout and support, improved training depth, reduced total cost of ownership with predictable annual costs, accelerated the Windows migration, and enabled paperless workflows and secure digital signatures for better auditability and sustainability.

City and County of Denver

Frank Daidone

CIO, City and County of Denver