Case Study: Bancsource achieves mobile-ready technician training and lower travel costs with Adobe Captivate Prime

Bancsource Keeps Nationwide Technicians On Top Of Training With Courses Delivered In Adobe Captivate Prime

Bancsource, a nationwide provider of financial equipment services, needed a better way to train its 300+ field technicians without the cost and disruption of frequent in-person sessions. The company wanted mobile-friendly, trackable courses that could support ongoing education, refresher training, and consistent service quality across multiple equipment brands. Adobe Creative Cloud helped Bancsource with Adobe Captivate Prime and Adobe Captivate 9.

Adobe Creative Cloud’s solution enabled Bancsource to build and publish training modules quickly, deliver them on any device, and use gamification and reporting to boost participation and monitor learner progress. Bancsource created 43 courses, cut module development time to as little as one day, and reported increased enrollment and engagement while also lowering travel costs and improving training efficiency.

Bancsource

James Herring

Curriculum Developer