Case Study: Toshiba America Business Solutions streamlines global training and slashes training time with Adobe Connect

Global Provider of Document Solutions Streamlines Operations using Adobe Connect Software for eLearning and Global Collaboration

Toshiba America Business Solutions (TABS), a global provider of copiers, printers and document solutions with sales reps and dealers across the Americas and Caribbean, faced the challenge of delivering timely, low‑cost training and improving enterprise collaboration while cutting travel and operational disruption. Legacy classroom and web‑conferencing methods were inefficient for compliance, product launches and Six Sigma training across a dispersed workforce.

TABS implemented a hosted Adobe Connect solution (with Captivate and Presenter) to deliver synchronous and asynchronous eLearning and web meetings. The change cut compliance training time by a third, reduced a seven‑hour Six Sigma course to three 45‑minute modules, condensed multi‑day sessions into one‑ or two‑day events, enabled about 10 live courses weekly (nearly 700 attendees/month), sped content development from ~2 weeks to ~1 day, and provided seamless, on‑demand collaboration with reduced travel.

Toshiba

Steve Bamberger

National Training Manager / eLearning