Case Study: San Diego Department of Child Support Services achieves 16% shorter client wait times and streamlined case processing with Adobe ColdFusion

Improving Child Support Customer Service

The Department of Child Support Services faced long, paper‑based workflows and difficulty tracking thousands of court‑related child support cases across multiple locations—handling more than 85,000 cases a year and over 100 hearings daily—which created long client wait times and manual reporting burdens. To modernize operations the agency worked with Adobe ColdFusion, leveraging Adobe Flash Builder and the Flex framework to develop a real‑time case management application.

Using Adobe ColdFusion as the backend with a Flex/Flash Builder front end, the Customer Dashboard RIA automates check‑in, scheduling, court tracking and on‑demand reporting while delivering live status updates to staff and the public. The Adobe ColdFusion‑integrated solution reduced client wait times by 16% across more than 85,000 annual cases, eliminated paper delays, supports up to 10,000 transactions at a time, and freed staff for higher‑value work through better reporting and resource allocation.

Department of Child Support Services

Darius Fattahipour

Applications Manager