Case Study: Volvo Cars achieves fast, paperless Care by Volvo subscriptions with Adobe Acrobat Sign

Volvo Cars drives modern service through Adobe Acrobat Sign

Volvo Cars launched Care by Volvo, a subscription service that bundles lease, insurance, maintenance, and support, and needed to make the signup and delivery experience as simple as subscribing to a streaming service while still meeting industry and regulatory requirements. The company faced complex, multi‑page delivery documents and a need to modernize workflows so customers could sign quickly and securely from any device.

Volvo implemented Adobe Acrobat Sign with fillable Acrobat forms, a centralized center of excellence, and deep Salesforce integration (with Adobe Professional Services support) to digitize and streamline the process. The result: intuitive, secure digital delivery documents that customers can sign in minutes, better visibility for sales and admins into document status, faster workflows, and a roadmap to expand e‑signatures across more customer and internal processes.

Volvo Cars

Viveca Thornton

Product Owner