Case Study: Smartleasing achieves 90% faster contract generation and same-day vehicle pickup with Adobe Acrobat Sign

Vehicle leasing division customizes signing process with Adobe Sign, enhancing security and accelerating customer service

Smartleasing, a division of Australia’s Smartsalary, manages three‑way vehicle lease agreements for employers, employees and financiers. Its previously paper‑based, multi‑signatory process was slow and error‑prone—often taking around five days to complete contracts and requiring reissues when fields were missed—creating friction for customers and risk for finance partners.

By integrating Adobe Sign (Adobe Document Cloud) with Salesforce and moving contracts behind a secure customer portal, Smartleasing automated pre‑population, validation and signature routing. The change cut contract generation from 20 minutes to 2 minutes, enabled full execution in as little as 30 minutes for same‑day vehicle pickup, reduced signing errors, and improved signature validation and visibility—delivering roughly a 90% productivity gain.

Smartleasing

Shamim Yasin

Group Leasing Manager