Case Study: University Physicians Network reduces contract turnaround by two weeks with Adobe Acrobat Sign

University Physicians Network - Customer Case Study

University Physicians Network (UPN) is a New York organization representing 1,600 physicians across 20 insurance networks. When members applied to join payer networks, UPN staff spent weeks printing, mailing and tracking 40‑page contracts—an inefficient, costly process that delayed credentialing and network access.

UPN adopted Adobe EchoSign to automate contract distribution, e‑signing, tracking and delivery: staff email contracts, physicians sign via a browser or email link, and PDFs are automatically routed to UPN and insurers for countersignature. The digital workflow eliminates printing and postage, gives real‑time status tracking, and cuts turnaround time by about two weeks—speeding credentialing and helping patients access more in‑network physicians.

University Physicians Network

Matt Penziner

Senior Director of Managed Care