Case Study: Otto Group cuts signature turnaround from weeks to hours with Adobe Acrobat Sign

The Otto Group brings digital collaboration to a new level with Adobe Acrobat Sign

The Otto Group, a major German retail and service company undergoing rapid digital transformation, faced a bottleneck from handwritten signatures: sending contracts by mail and through multiple approval layers could take up to three weeks, slowing procurement and hindering agile working. The company needed a legally valid, secure e‑signature solution with low training overhead and high user acceptance to speed up purchasing and support strategic projects.

Otto implemented Adobe Acrobat Sign in March 2020 and scaled it quickly across departments and Group companies, including use of Qualified Electronic Signatures for the highest compliance needs and integrations with tools like Microsoft Teams. The change cut signature cycles from weeks to mere hours, made ad‑hoc procurement practical, freed purchasing teams to focus on strategic tasks, and delivered strong user adoption with minimal support.

Otto

Lukas Lübberstedt

Strategic Purchasing Manager