Case Study: TAFE Queensland achieves 2-week-to-10-minute onboarding and 50% paper reduction with Adobe Acrobat Sign

TAFE Queensland delivers a better customer experience to employees, apprentices, and trainees with Adobe Sign

TAFE Queensland, a major vocational education provider training about 120,000 students across a vast and often remote state, faced slow, paper-heavy onboarding and compliance processes for apprentices and trainees that delayed access to training and government incentives. Managing signatures from students, employers and parents across dispersed locations created administrative bottlenecks, high paper costs, and limited capacity for meaningful engagement.

By adopting Adobe Sign, TAFE Queensland digitized inductions and e-signatures, cutting onboarding from two weeks to about 10 minutes, reducing pre-induction time from ~40 to under 10 minutes, and halving paper use within three years. The mobile-capable solution improved compliance and auditability, freed staff to focus on higher-value work, enhanced student and employer engagement, and helped the organization operate more efficiently and competitively.

TAFE Queensland

Jo Adams

Recognition and Workplace Services