Case Study: SteriHealth achieves 75% faster contract creation and 53% more signed contracts with Adobe Acrobat Sign

SteriHealth - Customer Case Study

SteriHealth, the Australian services division of Daniels Health and maker of the Sharpsmart sharps-disposal system, helps healthcare facilities manage medical waste safely and sustainably. To reach tens of thousands of smaller clinics and busy clinicians, the company needed faster, more flexible sales interactions and better Salesforce adoption—traditional paper and fax contract processes were slow, time-consuming for reps, and inconvenient for customers.

By integrating Salesforce with Adobe Sign, SteriHealth automated contract generation and e-signing, letting customers review and sign at their convenience and reps send PDFs in minutes. The change cut contract-creation time by 75% (from ~40 to ~10 minutes), produced a 53% increase in signed contracts created per month, accelerated returns (80% within four hours and nearly 100% within one day), and drove widespread CRM adoption—freeing sales teams to spend more time with customers.

SteriHealth

Scott Goodwin

Global CIO