Case Study: State of Oklahoma achieves streamlined contactless document processing with Adobe Acrobat Sign

State of Oklahoma taps Adobe Experience Cloud for web modernization project

The State of Oklahoma launched a web modernization effort to address a fragmented, inconsistent online experience across agencies that made it hard for residents to find services like DMV, healthcare, and business resources. The problem was compounded by COVID-19, which increased demand for remote access and raised expectations for mobile-friendly, streamlined government services.

Oklahoma is implementing Adobe Experience Cloud—including Experience Manager for site management, Analytics for journey insights, Target and Campaign for personalization and messaging, Acrobat Sign for contactless signatures, Commerce Cloud for payments, and Adobe Sensei-powered AI to measure attribution and predict customer behavior—supported by Adobe Consulting Services. The initiative aims to deliver a consistent, scalable, mobile-first web experience that improves discoverability, engagement, and operational efficiency across state agencies.

State of Oklahoma

Matt Pinnell

Lieutenant Governor