Case Study: St. Paul Federal Credit Union achieves faster loan signings and significant time and cost savings with Adobe Acrobat Sign

St. Paul Federal Credit Union - Customer Case Study

St. Paul Federal Credit Union, a community-focused lender serving St. Paul and Minneapolis since 1953 with more than 10,000 members but only three branches, needed a way to make 14‑page loan contracts convenient for members who couldn’t easily visit a branch. Requiring in‑person signatures forced some members to take time off work and created printing and processing overhead for staff.

The Credit Union implemented Adobe EchoSign to deliver secure, encrypted PDF loan documents with embedded signature tags so members can review and sign from any web browser. The change eliminated printing costs, reduced lender processing time by nearly an hour per loan, and lets members complete contracts in minutes, improving turnaround and freeing staff for higher‑value work.

St. Paul Federal Credit Union

Chris Petersen

Director of Technology