Case Study: St. Charles Health System achieves 40% productivity gains and near‑paperless, minutes‑long contract turnaround with Adobe Acrobat Sign

St. Charles Health System - Customer Case Study

St. Charles Health System, the primary health-care provider for central Oregon with three hospitals and multiple clinics, was managing between 4,000 and 5,000 active contracts manually on a large spreadsheet. That labor-intensive process risked missed federal signing deadlines for physician agreements and created slow, error-prone workflows.

St. Charles implemented Adobe EchoSign to move to e-signatures and digital contract management, addressing security and legal concerns (ESIGN Act) while automating tracking and approvals. The change boosted productivity an estimated 40%, cut turnaround times from days to minutes, and reduced paper use from 100% to 2%—making it far easier to see who signed what and to meet compliance deadlines.

St. Charles Health System

Summer Beagle

Compliance and Legal Contract Coordinator