Case Study: SPS Commerce achieves faster quotes and reduced administrative work with Adobe Acrobat Sign

SPS Commerce focuses less on administration and more on customer service by using Adobe Sign integrated with Salesforce CRM and Salesforce CPQ

SPS Commerce, a cloud-based leader helping retailers, suppliers, and trading partners streamline the retail supply chain, needed to reduce administrative overhead and speed internal countersignatures so sales reps could finalize deals and serve customers faster. The company sought a solution that would integrate seamlessly with its existing Salesforce-based sales tools and create simple, consistent workflows across teams.

SPS implemented Adobe Sign (part of Adobe Document Cloud) integrated with Salesforce CRM and Salesforce CPQ, enabling reps to generate, send, and track agreements from a single screen. The change cut quote preparation from about 2 hours to 10 minutes, produced agreements countersigned in less than a day, reduced administrative follow-up, and freed teams to focus on customer service and other higher-value work.

SPS Commerce

Dan Juckniess

Chief Sales Officer