Case Study: Sonoma County, CA achieves 70% faster, more secure digital workflows with Adobe Acrobat Sign

Sonoma County Transforms Resident Services With Automated, Highly Secure Digital Workflows

Sonoma County launched a digital transformation to meet rising resident expectations for online government services, replacing slow, paper-based processes that hindered permit applications, fee payments, and information requests. The county needed solutions that ensured legal compliance, strong security, and easy adoption across departments, so it standardized on Adobe Acrobat DC and Adobe Acrobat Sign to create end-to-end digital workflows.

Using Acrobat and Adobe Sign, Sonoma County automated multi-step forms, added conditional logic and database lookups, and enabled secure e-signatures with robust audit trails; pilots cut workflow time by more than 70%, sped reimbursements from months to days, and accelerated grant processing to weeks. Adoption now spans 22 departments (averaging 1,900 signed documents per month), delivered roughly $209,000 in annual HR savings from one pilot, and is expanding into integrations and field-ready fillable PDFs to further streamline services.

Sonoma County, CA

Jim McKenney

Project Manager for the Information Systems Department