Case Study: Sonoma County, CA achieves faster approvals and $209K annual savings with Adobe Acrobat Sign

Sonoma County encourages accountability and cost savings on government approvals with help from Adobe Sign

Sonoma County, the local government north of San Francisco serving about 483,000 residents with 4,200 employees, faced rising costs and delays from paper-based forms and records. Routine processes—like staff reimbursement and public grant applications—were slow, costly to print/store, and hard to audit, with some reimbursements taking up to three months and cumbersome signature and filing workflows.

The County implemented Adobe Document Cloud (Adobe Sign and Acrobat Pro DC) to convert fillable PDFs into end-to-end digital workflows and e-signatures. Pilots such as the Staff Development reimbursement and Community Investment grant cut approval times to about three weeks, drove more than 5,000 electronic submissions after a soft launch, required little to no additional user training, added auditable signing records, and produced an estimated $209K in annual labor savings.

Sonoma County, CA

Carolyn Staats

Records Manager and Project Manager