Case Study: Shred-it achieves 93% agreement completion and 8-minute contract turnaround with Adobe Acrobat Sign

Shred-it - Customer Case Study

Shred-it, a global information-destruction leader founded in 1988 with 140 service centers, needed to modernize slow, manual paper workflows that hurt customer experience and conversion. The company faced long document-processing and contract turnaround times, disjointed systems that caused errors and duplication, and a low agreement completion rate (about 65%).

Shred-it integrated Adobe Document Cloud eSign services with Salesforce CRM and Conga Composer to auto-populate and send agreements in a two-click workflow, enabling reps to send and review contracts during a single call. The change cut document processing from 30 minutes to 3.5 minutes, reduced contract completion from four days to eight minutes, and raised completion rates from 65% to 93%, while improving tracking, accuracy, and overall productivity.

Shred-it

Thomas Swinbourne

Sales Project Manager