Case Study: San Diego State University achieves 93% faster form processing and streamlined digital workflows with Adobe Acrobat Sign

SDSU Moves to Efficient Digital Workflows Using Adobe Sign

San Diego State University, with more than 34,000 students and 3,000 faculty and staff, struggled with slow, paper-based processes across HR, enrollment, and administrative services—students faced multi-week delays for add/drop petitions and new hires spent 30 minutes filling out forms. The IT division led a push to digitize document workflows to reduce bottlenecks and improve the campus experience.

By deploying Adobe Document Cloud (Adobe Sign and Acrobat DC) campus-wide, SDSU enabled departments to create, route, track, and sign forms from any device. Add/drop petitions now complete in one to two days (93% faster), faculty travel approvals are processed in hours (96% faster), onboarding time fell from 30 to 10 minutes across roughly 12,000 annual transactions, and donor approvals often finish within a day—while secure audit trails support compliance and continued expansion of digital workflows.

San Diego State University

Ed Legaspi

IT Consultant