Case Study: Rabobank Singapore achieves faster, paperless banking and improved customer experience with Adobe Acrobat Sign

Rabobank Singapore enhances customer experiences and goes paperless using Adobe Sign

Rabobank Singapore, the local arm of the global Dutch bank serving food, agribusiness and international clients, faced slow, paper-based workflows that hindered customer experience and timely transaction processing. The bank needed a secure, compliant digital solution to speed approvals, reduce waste, and provide a consistent omnichannel experience for customers and stakeholders.

Rabobank implemented Adobe Sign to enable simple, secure e-signatures integrated into existing workflows. The change cut turnaround times dramatically—trade document cycles shrank from days to hours and international account openings from weeks to days—while streamlining invoice and procurement approvals, improving document visibility and tracking, and reducing paper use; the successful rollout across multiple departments has become a model for other Rabobank offices in the region.

Rabobank

Manikandan Ganesan

IT & Operations Business Manager