Case Study: QA (global learning provider) achieves automated booking and rapid contract turnaround with Adobe Acrobat Sign

QA - Customer Case Study

QA is a global provider of high-impact training programs that helps organizations transform through learning. After upgrading its booking backend to BAPS, QA still faced a manual, time-consuming contract and documentation process and wanted a fully automated, seamless booking experience for both staff and customers.

QA integrated the Adobe EchoSign API with BAPS to automate contract generation, sending, status tracking, and data capture. Sales staff now select a course and enter details, and the system builds the correct contract (including fields like shipping address), sends it electronically, and returns signed copies in minutes—eliminating postage, cutting administrative work, saving time and consumables, and delivering a more professional customer experience.

QA

Hugh Cave-Jones

Business Systems Specialist