Case Study: SMRT Corporation achieves 3x faster agreement processing and $100K+ in man‑hour savings with Adobe Acrobat Sign

Premier multi-modal transport service provider in Singapore achieves workflow efficiency with Adobe Sign, integrated with Ariba Contract Management

SMRT Corporation, Singapore’s premier multi-modal land transport provider, faced a laborious, manual document-approval process across its many businesses and highly mobile staff. Executives made multiple trips to secure signatures, approvals could take up to three weeks, documents were sometimes misplaced, and tracking thousands of concurrent workflows was inefficient.

By deploying Adobe Sign (Adobe Document Cloud) integrated with Ariba Contract Management, SMRT digitized approvals with mobile e-signatures, status tracking and reminders. Processing time dropped from three weeks to about 16 hours (some approvals in as little as seven minutes), throughput improved about 3x, roughly 300 users now process ~650 documents/month, and the company saved more than $100,000 in man‑hours in the first year.

SMRT Corporation

Alfred Aloysius

Director, Strategic Sourcing