Case Study: Premier CX cuts contract turnaround from weeks to days with Adobe Acrobat Sign

Premier CX enhances workflows and creates better customer journeys with Adobe Acrobat Sign

Premier CX is a UK creative agency that produces audio branding in more than 40 languages for global clients. With about 50 employees, the agency needed to polish its own end-to-end client journey by eliminating slow, paper-based contract workflows and wet signatures; they found competing e-signature options (like DocuSign) less user-friendly, especially on mobile.

Premier CX adopted Adobe Acrobat Sign, using PDF templates, mobile signing, audit trails and automated reminders to streamline processes. The change cut a typical four-week contract turnaround to under two days, let the team track roughly 40 contracts per quarter, and reduced administrative processing from about two hours to 15 minutes—speeding deal cycles, improving forecasting and enhancing client experience.

Premier CX

Kevin O’Connor

Director of Contact Centre Sales