Case Study: PGi achieves 33-hour contract turnaround and faster service delivery with Adobe Acrobat Sign

PGi deploys Adobe Sign integrated with Salesforce to deliver products and services to customers faster

PGi, a long-established conferencing company evolving into a unified communications provider, faced fragmented global CRM and contract processes—localized DocuSign use, legacy on‑prem systems, and manual print‑sign‑scan workflows—that slowed sales, obscured customer insight, and risked inconsistent handling of HR and GDPR‑sensitive documents. The company needed a single, enterprise‑wide e‑signature and contract management solution that integrated with Salesforce and its CPQ system to standardize workflows and improve productivity.

PGi implemented Adobe Sign integrated with Salesforce and CPQ, enabling automated workflows, notifications, and analytics that track contract progress and surface process gaps. The change cut contract turnaround to about 33 hours (from weeks), supports ~135 contracts/month (90% sales), improves internal efficiencies and data visibility, aids GDPR and HR document handling, and helps unify global operations and recent acquisitions around a consistent, customer‑focused process.

PGi

Cody Royster

Director of IT, CRM Operations & Technology