Case Study: NewVoiceMedia achieves faster sales cycles and streamlined contract signing with Adobe Acrobat Sign

NewVoiceMedia - Customer Case Study

NewVoiceMedia, a London-based provider of multi-tenant cloud contact-centre technology serving customers in 30 countries, faced an inefficient paper-based contract process that slowed sales cycles and introduced errors. With rapid growth and heavy Salesforce use, the company needed a faster, more integrated way to send, sign, and track agreements.

By adopting Adobe EchoSign integrated with Salesforce and Conga, NewVoiceMedia sped up signings (one client returned a contract in 15 minutes via iPhone), reduced mistakes, and eliminated misplaced documents by storing signed contracts against accounts. The one-click send and direct import to Salesforce boosted sales productivity, improved data quality, and removed friction from the customer experience so deals close faster with less administrative work.

NewVoiceMedia

Bethany Ayers

Strategy Director