Case Study: Lufthansa AirPlus Servicekarten GmbH achieves 150 hours/year time savings and 15‑minute turnaround with Adobe Acrobat Sign

Lufthansa AirPlus remains competitive in a changing market using paperless workflows supported by Adobe Sign

Lufthansa AirPlus Servicekarten GmbH, a 1,300‑employee travel-payment provider serving 49,000 customers across 60 markets, faced a shifting digital landscape with new competitors and growing customer demand for online services. The company needed faster, more secure workflows that met international compliance requirements while improving operational efficiency.

Lufthansa AirPlus implemented Adobe Sign—starting with a pilot and rolling it out to HR—which eliminated printing/scanning, enabled signatures from any device, and provided audit trails for compliance. The change saved about 15 minutes per document across 600 documents (roughly 150 hours annually), cut turnaround times to as little as 15 minutes, was deployed quickly using Adobe APIs, and is being expanded into onboarding and ERP integration.

Lufthansa AirPlus Servicekarten GmbH

Benjamin Philipps

HR Administrator