Case Study: METRO AG achieves 28x faster signature processes—cutting average signing time from 288 to 10 hours—with Adobe Acrobat Sign

Leading Wholesale Group METRO AG Uses Adobe Sign to Digitalize Signatures

METRO AG, a leading wholesale group with more than 97,000 employees, needed to eliminate paper forms and speed up signature-driven HR and procurement processes across its global organization. The company’s goal was to digitally consolidate all employee-life-cycle documents, accelerate internal releases, and enable a scalable, low-friction rollout.

METRO implemented cloud-based Adobe Acrobat Sign, which integrated seamlessly into existing workflows with minimal training and support. The result: signature turnaround dropped from as much as 288 hours to about 10 hours, a 28x faster implementation versus the previous manual process; today ~1,400 users run some 20,000 signature processes a year, removing media disruptions, enabling remote work during COVID-19, and freeing IT to focus on customer-facing innovations.

METRO AG

Thomas Oploh

Head of HRIT Project Management