Case Study: Leading Authorities achieves contract turnaround from months to hours and a 20% cut in admin with Adobe Acrobat Sign

Leading Authorities streamlines client contract signing process with Adobe Sign integrated with Microsoft Dynamics 365

Leading Authorities (LAI) is a Washington, D.C.–based speakers’ bureau, video agency, and event production firm that handles hundreds of contracts annually for clients, speakers, and suppliers. The company’s fast-paced, varied work had become bogged down by manual contract steps—printing, scanning, faxing and follow‑ups—causing delays, a clunky onboarding experience, and pulling sales and marketing staff into administrative tasks. LAI needed an e‑signature solution that integrated with Microsoft Dynamics 365 to create a professional first impression and streamline workflows.

LAI deployed Adobe Sign integrated with Microsoft Dynamics 365 to generate, send and track agreements from within the CRM and enable on‑the‑go e‑signing. The automated workflows now process more than 3,200 contracts a year, cutting contract completion from months to hours, reducing administrative work by 20%, improving client onboarding, and freeing employees to focus on client service and business growth.

Leading Authorities

Brie Merhar

Leading Authorities