Case Study: Just Eat cuts restaurant sign-up time by 50% with Adobe Acrobat Sign

Just Eat - Customer Case Study

JUST EAT, the world’s leading online takeaway service operating in 13 countries with over 34,000 restaurants and millions of monthly customers, faced a bottleneck as rapid growth made onboarding new restaurant partners slow and paperwork‑heavy. Sales reps spent hours on the road and in cars completing custom contracts, yet the company aimed to list new clients within 24 hours and needed a solution that could handle international, multilingual agreements and fast turnaround.

By integrating Adobe EchoSign with Salesforce CRM and Conga Merge and equipping reps with tablet e‑signature capability, JUST EAT automated contract creation, signature, and distribution—allowing contracts to be emailed and processed before reps return to the office. The change cut registration time by 50% (from six days to three), eliminated administrative contract work, boosted sales productivity and closed deals, and supported faster expansion into new markets.

Just Eat

Diogo Coutinho

International Product Manager