Case Study: IMM (digital transaction provider for banks & credit unions) achieves faster loan funding and 67% sustained remote e‑sign growth with Adobe Acrobat Sign

IMM Helps Credit Unions and Banks Fund More Loans, Faster With Remote E-signing Using Adobe Sign

IMM, a digital transaction and document solutions provider for banks and credit unions since 1986, needed to help financial institutions handle large volumes of remote loan activity while balancing strong security and a simple user experience—an urgent problem amplified by the COVID‑19 PPP loan surge and the shift away from paper-based processes.

IMM embedded Adobe Acrobat Sign into its platform to offer white‑label web forms and remote e‑signing with flexible authentication (two‑factor, KBA, government ID), seamless integration, and audit trails. The outcome: remote e‑signing volumes doubled at the pandemic peak and remain about 67% above pre‑pandemic levels, First Community saw remote transactions jump 300%, Hughes FCU reduced lending workflows to 120 minutes and grew loans 20%, and IMM now processes millions of monthly e‑signatures while expanding its client base roughly 14x.

IMM

Michael Ball

Senior Vice President of Strategy and Innovation