Case Study: Health Infrastructure achieves a seamless work-from-home transition and two-day signature turnaround with Adobe Acrobat Sign

How Health Infrastructure simplified its work-from-home transition

Health Infrastructure, a New South Wales government agency, faced a sudden need to shift staff to remote work when COVID-19 orders required social distancing. Although 90% of its documents were already digitized, the IT team needed to rapidly expand access to Adobe Acrobat Sign so administrators could continue review and approval workflows from home.

By deploying Acrobat Sign integrated with Microsoft Teams, staff could send documents for signature, track status, and automatically store completed files in the Teams library. The change cut signer turnaround from about two weeks to two days, eliminated the need to print large contracts, reduced paper and productivity costs, and improved security and staff well‑being.

Health Infrastructure

Sandy Draganis

Head of IT