Case Study: Hitachi Solutions achieves 80% reduction in contract turnaround time with Adobe Acrobat Sign

Hitachi Solutions helps itself and its customers improve business efficiency with digital workflows through Microsoft Dynamics 365 and Adobe Sign

Hitachi Solutions, a global Microsoft and Adobe consulting firm, faced slow, paper‑based contract workflows that delayed project starts, risked GDPR noncompliance, and consumed significant staff time and storage. As the company scaled rapidly, it needed faster, more auditable agreement processes to improve customer service and protect billable hours.

By integrating Adobe Sign with Microsoft Dynamics 365 and SharePoint, Hitachi Solutions created single, automated digital workflows and a central customer document repository that syncs data bidirectionally. The change cut contract turnaround by 80% (from over 10 working days to about 2), halved paperwork processing time, increased billable hours, improved auditability and compliance, and reduced storage costs.

Hitachi Solutions

Kyle Hill

Director of Emerging Technologies