Case Study: Skipton Building Society achieves 97% faster mortgage signings and 750 resource hours saved with Adobe Acrobat Sign

Financing homes fast with digital applications

Skipton Building Society, founded in 1853 and serving over a million customers, needed to speed up and simplify mortgage financing. The traditional broker-led, paper-based process was slow and error-prone—about 25% of applications required resubmission and underwriters spent roughly 750 hours a year checking paperwork—leading to delays that risked losing buyers in fast-moving housing markets.

By integrating Adobe Acrobat Sign into its broker portal, Skipton digitised forms with mandatory fields, branded e-signatures and an auditable trail, enabling customers and brokers to complete applications on any device. The result: signing time fell from seven days to 267 minutes (a 97% reduction), 750 resource hours were saved annually, 6,000 Lifetime ISA withdrawals were processed with no missed cut-off dates (often in as little as 73 minutes), remortgage paperwork now returns in about 12 hours, and regulatory confidence and internal adoption across HR and other teams increased.

Skipton Building Society

Lee Lambert

Credit Management Leader