Case Study: Escrow Agent Japan achieves faster, lower-cost end-to-end remote transactions with Adobe Acrobat Sign

Escrow Agent Japan delivers remote transactions for financial institutions with Adobe Sign

Escrow Agent Japan, a Tokyo-based specialist in real estate and financial BPO and escrow services, faced the challenge of moving traditionally face-to-face mortgage transactions online. Regional and smaller banks they serve had limited staff and branches, customers lived far from offices, and Japanese legal and cultural expectations around seals and on‑shore data storage made remote signing especially difficult.

Escrow Agent Japan implemented Adobe Sign (hosted on servers in Japan) to enable an end-to-end online flow—consultation, identity verification, document preparation and electronic signing—while meeting compliance and usability needs. The solution cut courier and processing costs, reduced lead times, created an immutable timestamped audit trail and searchable PDF storage, improved mobile signing satisfaction, and has been rolled out to multiple financial institutions with plans to expand into broader real estate uses.

Escrow Agent Japan

Tatsuya Urushihara

Managing Director