Case Study: Lifetime Training achieves 80% faster, compliant contract signing with Adobe Acrobat Sign

Driving skills to increase competitiveness of British businesses

Lifetime Training, a Bristol-based provider founded in 1995 that trains 25,000 learners a year, faced growing contract volumes and a new UK Apprenticeship Levy requirement that demanded signed, compliant contracts. Their paper-based process was slow, error-prone and created administrative bottlenecks—adding 200–300 levy contracts monthly and risking lost or incomplete paperwork.

By integrating Adobe Sign with Microsoft Dynamics 365, Lifetime Training automated contract creation, signing and filing—pulling CRM data into documents, enforcing required fields, and providing audit trails. The digital workflow lets agents prepare contracts in about 30 seconds, cuts contract completion time by ~80% (from five days to 24 hours), improves accuracy to over 95% (errors down from ~40% to <5%), and ensures regulatory compliance while freeing staff to focus on sales and learners.

Lifetime Training

Piran Scott

Divisional Finance Director