Case Study: Ricoh UK achieves faster contract turnaround and sustainability with Adobe Acrobat Sign

Document and IT solutions provider achieves gains in efficiency, productivity, and costs with Adobe Sign supporting HR and sales initiatives

Ricoh UK, a document and IT solutions provider that has evolved from a printer/copier vendor into a leader in paperless innovation, faced the challenge of sustaining close client relationships while removing the physical barriers of in-person contract signing. The company also needed to improve sustainability by cutting paper and travel, speed up onboarding after multiple mergers, and make employee contracts and approvals far less time- and resource-intensive.

By implementing Adobe Sign (integrated with Ricoh’s Siebel CRM), Ricoh now completes about 600 sales contracts per month, trimming roughly five days from contract turnaround, and has standardized e-signatures for onboarding and HR. The change eliminated printing and scanning, improved data accuracy with required fields, saved at least £9,000 annually in paper/printing/postage, freed administrators around four hours weekly, and bolstered productivity, accountability, and sustainability across sales and HR.

Ricoh

Ray Young

Business Development Manager