Case Study: Direct Wonen achieves 1.5‑day rental agreement turnaround and 20,000 annual contracts with Adobe Acrobat Sign

Direct Wonen - Customer Case Study

Direct Wonen, the Netherlands’ largest real estate intermediary, has helped more than 136,000 people find rental homes since the early 1990s. Facing a legal and operational challenge to finalize rental agreements within the two-week turnover window, the company struggled with slow mail-based processes, in-office signings that caused delays, and occasional unsigned handovers that exposed it to risk.

To speed up and secure agreements, Direct Wonen integrated Adobe EchoSign into its custom CRM using EchoSign’s API. The move cut average turnaround from 1.5 weeks to 1.5 days, enabled processing of up to 20,000 contracts annually, improved compliance with digital audit trails, and reduced archival costs by storing agreements electronically.

Direct Wonen

Kevin Veenman

Functional Designer