Case Study: Council on Accreditation achieves 33% faster accreditation processing and 94.4% satisfaction with Adobe Acrobat Sign

Council on Accreditation - Customer Case Study

The Council on Accreditation (COA) is an international nonprofit that accredits child-, family- and behavioral-health organizations worldwide. To replace a slow, paper-based 18-month review process, COA moved to a web-based accreditation system and needed a reliable e-signature solution to simplify complex contracts and speed sign-ups.

COA built its accreditation portal on Salesforce and integrated Adobe EchoSign for seamless e-signatures and document tracking, with signed agreements returned directly into Salesforce to eliminate scanning and manual storage. The change supported accreditation for over 2,000 organizations, cut agreement turnaround by 33% versus the required 30-day target, improved staff productivity and transparency, and achieved a 94.4% applicant satisfaction rate.

Council on Accreditation

Tim Stockert

Vice President of Information Technology and Business Intelligence