Case Study: Clark County achieves faster services and 75% less paper with Adobe Acrobat Sign

Clark County realizes the value of Adobe Acrobat Sign to deliver outstanding services to residents, visitors, and businesses

Clark County, Nevada — home to 2.4 million residents, 10,000 employees, and a large tourism economy — needed to modernize paper-heavy processes that became untenable during the COVID-19 pandemic. Residents and staff were forced to print, sign, scan, and email forms for multi-step approvals across 140 locations, creating delays, extra costs, and security risks that hindered fast, remote, and hybrid service delivery.

The county deployed Adobe Acrobat Sign with Microsoft 365 integrations (Outlook, Teams, Word/PowerPoint) to digitize workflows, pilot in IT, and then expand across departments. The solution automated approvals with audit trails, cut paper waste by 75%, shortened invoice and approval turnaround from days to hours (and some evaluations from three days to 10 minutes), increased adoption from 700 documents/month with projections to 30,000, and enabled public-facing services like fully digital Next of Kin forms for faster, more secure citizen interactions.

Clark County

Nadia Hansen

Chief Information Officer