Case Study: Clifford Chance achieves 15-minute contract turnaround and digital transformation with Adobe Acrobat Sign

Bringing the Legal Industry into the 21st Century

Clifford Chance, one of the world’s largest law firms, faced the challenge of modernizing a traditionally face-to-face, paper-heavy business for a digital-first world. Fragmented legacy systems, a need to deliver consumer-grade digital experiences for B2B clients, and the sudden shift to remote work during COVID-19 made it essential to transform marketing, client portals, and document workflows.

The firm implemented an integrated Adobe stack — Experience Manager, Analytics, Target, Campaign, Document Cloud/Sign and Creative Cloud — and aligned marketing and IT around agile delivery. The results: client-portal usage rose 61%, document workflows scaled during the pandemic to ~2,000 contracts signed per month, average contract turnaround dropped to about 15 minutes, and 83% of agreements are signed correctly first time, speeding billing and improving client and employee experience.

Clifford Chance