Case Study: Lash Group fast-tracks patients' access to therapy with Adobe Acrobat Sign

Boost Efficiencies to Help Patients Access Therapy Faster

Lash Group, an AmerisourceBergen company (est. 1986, 4,000+ employees), helps pharmaceutical clients guide patients through complex enrollment steps—benefits verification, prior authorization, consent, and affordability programs—that often delay starting therapy. Paper-based workflows, faxing, and multi‑party signatures created security, compliance, and speed challenges that increased administrative burden for patients, providers, and payers.

Lash Group embedded Adobe Acrobat Sign via APIs into its provider portals to digitize and secure signature workflows, route documents to the right signatories, and simplify re‑signature and compliance variations across jurisdictions. The solution accelerated speed‑to‑therapy, gave clients configurable, auditable e‑signatures, and helped achieve a 5x improvement in benefits‑verification submission time versus faxed forms while improving the overall patient and provider experience.

Lash Group

Katie Haupt

Digital Product Manager