Case Study: Baker Communications, Inc. cuts contract turnaround to two days and accelerates onboarding with Adobe Acrobat Sign

Baker Communications builds business, accelerates onboarding with Adobe Acrobat Sign

Baker Communications, a Texas-based performance-improvement firm that supports global clients with training and consulting, faced slow, paper-based sales and consultant onboarding processes. Without tracking or automated workflows, contracts could take up to three weeks to return, delaying revenue recognition, billing, and the ability to mobilize consultants for new projects.

Baker standardized on Adobe Acrobat Sign and integrated it with Salesforce to automate signing, tracking, and document routing. The change cut contract turnaround from weeks to about two days, processes 200–300 documents per month, delivered a 75% improvement in document management, saved roughly 50 hours a month in paperwork, and accelerated consultant onboarding and sales momentum.

Baker Communications, Inc.

Isidro Iturralde

Strategic Account Manager