Case Study: Arval UK achieves 12-day to 7.5-hour contract turnaround with Adobe Acrobat Sign

Arval drives quality experiences for customers and partners with efficient Adobe Sign workflows

Arval UK, a BNP Paribas-owned vehicle leasing specialist that leases more than 160,000 cars and vans, needed to speed up a paper-based contract process to stay competitive and make dealers and brokers more likely to send business its way. The manual workflow—sending PDFs to print, sign, and mail back—slowed sales cycles and hampered productivity, taking about 12 days on average to complete a contract.

Arval deployed Adobe Sign to create a branded, digital signing workflow handling roughly 3,000 contracts a month; customers sign via a link in minutes and stakeholders receive instant notifications. The shift cut contract turnaround from 12 days to 7.5 hours, improved security, accuracy, and auditability, enhanced dealer and customer experience, and boosted productivity and profits, with further system integrations planned.

Arval UK

Dominic Morton

Head of Sales, Dealer Introduced Business