Case Study: Amway achieves instant contract completion and 50% reduction in administration with Adobe Acrobat Sign

Amway in Europe delivers a better registration experience with Adobe Sign

Amway in Europe, which supports independent distributors selling nutrition, home and beauty products, faced a slow, paper-based registration process: printed contracts were often incomplete or lost, causing weeks-long delays, high administrative overhead, and prospective distributors to drop out.

Amway deployed Adobe Sign to create a self-service, mobile-friendly digital workflow (piloted in the UK, Ireland and Poland) that integrates with its document management and audit controls. The solution enabled instant contract completion, finalized nearly 90,000 agreements in year one, achieved over 90% adoption across Europe, cut data-entry and administration by about 50%, and reduced registration attrition—boosting registrations and revenue.

Amway

Lovisa Terling

Business Opportunity Manager Europe