Case Study: Adobe Platinum Partners achieve rapid contract turnaround—from 20 days to 2 hours—with Adobe Acrobat Sign

Adobe simplifies and expedites its contract signing process with Platinum Partners using Adobe Sign integrated with Salesforce and Microsoft Outlook

Adobe’s Partner Connection Reseller Program struggled with a slow, manual onboarding process for Platinum Partner contracts—21‑page agreements that could take up to 20 days to complete. The paper-based workflow required partners to download, print, sign, scan, and email documents while Adobe’s teams routed and processed them in Salesforce, causing delays when signees were traveling and generating heavy contract‑related email traffic.

Adobe deployed Adobe Sign integrated with Salesforce and Microsoft Outlook to digitize the workflow, pilot it in APAC, and enable mobile and in‑email signing and real‑time status tracking. The result: average contract completion dropped from 20 days to about 2 hours, internal processing fell to under one day, contract‑related email volume declined by 75%, and teams gained visibility and time to focus on closing deals and supporting partners.

Adobe Platinum Partners

Indu Jarial

Senior Manager, APAC Partner Strategy & Programs, APAC Consumer & Business