Case Study: AbbVie achieves enterprise-wide digital transformation and 75% faster document signing with Adobe Acrobat Sign

AbbVie sets the stage for digital transformation with enterprise e-signatures on a global scale

AbbVie, a global research-based pharmaceutical company, set out to automate processes and go paperless to increase agility and support sustainability. The challenge was managing high volumes of regulated documentation across R&D, manufacturing, HR, and legal: collecting signatures by paper and email was slow, error-prone, and had to meet strict requirements such as FDA Title 21 CFR Part 11 and Good Documentation Practices.

AbbVie deployed Adobe Acrobat Sign enterprise-wide with validated compliance features (two-factor authentication, audit trails, secure storage), governance, and global support, going live in under a year. Adoption accelerated during COVID—users grew from 8,000 to 35,000 (about 2,000 new users/week), e-signature transactions rose 330%, and the team measured roughly 75% time savings per document; AbbVie is now expanding integrations to further automate processes across 70+ countries.

AbbVie

Lori Crane

AbbVie