Case Study: California State Polytechnic University boosts student support and staff efficiency with AdmitHub

California State Polytechnic University - Customer Case Study

California State Polytechnic University, Pomona, part of a consortium of six California State Universities, wanted to help freshmen and transfer students transition to campus more smoothly, improve access to reliable information, and create more time for staff to support students with more complex needs. The university worked with AdmitHub and its “Billy Chat” texting bot to support logistics, encourage community engagement, and strengthen students’ sense of belonging.

AdmitHub implemented Billy Chat to provide timely, dependable answers and promote healthy help-seeking behaviors while reducing routine inquiries to staff. The results included 1,300+ hours of staff time saved, 82% student engagement with the bot, and a 96% opt-in rate, showing strong adoption and measurable efficiency gains for California State Polytechnic University, Pomona.

California State Polytechnic University