Case Study: Coop improves admin access control and security with Admin By Request

Coop - Customer Case Study

Coop, one of Sweden's largest food retail chains with thousands of employees, faced a significant security challenge. They discovered that up to 1,000 users had permanent administrative access to company devices across 650 locations, with no system to control or monitor these privileges. Their goal was to identify and minimize these users to increase security.

To address this, Coop implemented Admin By Request’s Privileged Access Management solution. The deployment provided visibility and control, allowing them to grant temporary, application-specific admin rights instead of permanent user access. This resulted in a 25% reduction in Service Desk cases and significantly increased security through comprehensive logging of all elevated activity. Admin By Request has become a core part of Coop's IT delivery, with plans to expand its use across the growing organization.

Coop